ND BioLabs ships orders according to the shipping options available at checkout. Shipping times, carrier availability, and delivery estimates may vary based on destination, order volume, weather, carrier delays, and other factors outside our control.

Order Processing

Orders are processed after payment confirmation and internal review. Processing times may vary during high-volume periods, holidays, or when additional order verification is required.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. ND BioLabs is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete address details.

Delivery Times

Estimated delivery times are not guaranteed. Carrier delays may occur after an order has left our facility.

Lost or Delayed Packages

If a package is delayed, customers should first check tracking updates and carrier notices. If further support is needed, contact ND BioLabs with the order number and tracking information.

Damaged Packages

If an order arrives damaged, contact support promptly with the order number, clear photos of the packaging, and clear photos of the affected item.

Shipping Restrictions

ND BioLabs may refuse, cancel, or delay shipment where legal, compliance, address, payment, or risk concerns are identified.